Ordering

All your queries answered regarding ordering.

How do I place an order?

Simply choose your preferred mat style (single layer or dual layer options) and colour, then select your vehicle make and model, number of seats, there is a section to provide extra information if required. Finally add to cart and follow the checkout steps to complete your order securely.

Once your order comes through you will receive a confirmation email. If for any reason you do not receive our email, firstly check your spam folder, if it's still not there, please contact our support team at support@matrevol.com.au.

Can I add or remove items from my cart?

Yes, you can update your cart at any time before checking out. Simply click the cart icon and adjust quantities or remove items.

Do I need an account to place an order?

No account is required. However, creating one allows you to track your order history and save your details for faster future purchases.

Product

All your queries answered regarding products.

How do I install the car mats? Is it easy?

Yes very easy. Our mats are designed with pre-installed clips that tuck under trim panels. No tools required — just a snug, custom fit that stays in place. For extra security, extra clips and Velcro adhesives may be included depending on your model. For more information please refer to our installation video guide.

Will the mats fit my car perfectly?

Yes — with our Perfect Fit Guarantee, every MATRÉVOL mat set is made to order based on your vehicle’s make, model, and year. This ensures a precise fit that covers the footwells, side trims, and contours of your interior.

For full details, please see our Perfect Fit Guarantee page.

How do I clean my mats and how often?

Our mats are extremely low-maintenance. However, to keep your mats looking luxurious and new for years to come, we recommend a quick clean once a week.

  1. Simply unclip the top layer (dual-layer mats only) and give it a pat down, if required also remove the bottom layer.
  2. Wipe down with a damp cloth or hose off when needed. No vacuuming, chemicals or scrubbing required.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX, etc.), debit cards, and some online payment methods (Afterpay, PayPal, Shop, etc.).

Is my payment information secure?

Yes. Our website uses secure SSL encryption technology and trusted payment gateways to ensure your details are protected.

Can I buy now and pay later?

Yes! With Afterpay, you can get your MATRÉVOL floor mats now and pay later in interest-free installments.

For example, our Single Layer mats could cost as little as $95 per payment.

Shipping

All your queries answered regarding shipping.

How long is the shipment?

All mats are made to order. Production takes 3–5 business days, followed by shipping time of 10–18 business days depending on your location. Please refer to our Shipping Policy for full details.

How much does shipping cost?

FREE! We are excited to now offer free shipping on all mats we produce.

Can I track my order?

Yes, once your order comes through you will receive a confirmation email. Production will then begin. Once completed and the mats shipped, you will receive a second email with the tracking link. You can follow your shipment in real time. If for any reason you do not receive our email, firstly check your spam folder, if it's still not there, please contact our support team at support@matrevol.com.au.